Responsible Gaming

Our Commitment

wg8 believes that gambling should stay enjoyable. We offer casino games, sports betting and crash games as entertainment — not as a way to earn income or escape personal problems. Our responsible gaming programme gives every player in Bangladesh the tools and information they need to stay in control of their play.

This page explains what wg8 does to promote safe gambling, what signs to watch out for, and how to use the protective features built into your account. If you ever feel that gambling is causing harm, please read this page carefully and contact our support team.

Age Verification Policy

You must be at least 18 years old to create a wg8 account and place any real-money bets. This is a firm rule with no exceptions. When you register, you confirm that you meet the minimum age requirement for your jurisdiction.

wg8 may ask you to submit a valid identity document at any point — including before processing your first withdrawal. Accepted documents are:

• National ID Card (NID)
• Passport
• Driving Licence

If a document review reveals that a player is under 18, the account will be closed immediately and any remaining balance returned to the original payment method. KYC documents are reviewed within 2 hours during normal operating hours.

Signs of Problem Gambling

Problem gambling can affect anyone. Recognising the warning signs early makes it much easier to get things back under control. Common signs include:

• Spending more money or time gambling than you planned.
• Chasing losses by placing bigger bets to recover money already lost.
• Lying to family or friends about how much you gamble or spend.
• Using gambling to cope with stress, anxiety or boredom.
• Neglecting work, studies or family responsibilities because of gambling.
• Borrowing money or selling belongings to fund gambling sessions.
• Feeling restless or irritable when you try to cut down or stop.

If two or more of these describe your situation right now, we strongly encourage you to use the self-exclusion or cooling-off tools described below, and to reach out for professional help.

Self-Assessment Checklist

Before each session, ask yourself these four questions. If you answer "yes" to any of them, stop playing and contact support.

1. Am I gambling with money set aside for rent, food or bills?
2. Have I been playing for more than two hours without a break?
3. Am I feeling angry, upset or frustrated while playing?
4. Am I placing bets larger than my usual limit to try to win back losses?

Account Safety Tools

Every wg8 account comes with a set of responsible gaming controls. You can access them from the Account Settings section after logging in. All changes take effect immediately unless noted otherwise.

Reality Checks

Set a time reminder that appears on-screen while you play. You can choose intervals of 30 minutes, 1 hour or 2 hours. The reminder shows your session duration and the total amount wagered in that session.

Session Time Limits

You can cap your daily gambling session to a maximum number of hours. Once the limit is reached, you are automatically logged out. The session clock resets at midnight (UTC+06, Bangladesh Standard Time).

Deposit & Spending Limits

You can set daily, weekly or monthly deposit limits on your account. The minimum deposit at wg8 is ৳300. Setting a deposit limit is a simple way to make sure your gambling spending fits within your personal budget.

• Daily limit — resets every 24 hours at midnight BST.
• Weekly limit — resets every Monday at midnight BST.
• Monthly limit — resets on the 1st of each calendar month.

Reducing a deposit limit takes effect immediately. Increasing a limit requires a 7-day cooling period before the higher limit becomes active. This delay is intentional — it gives you time to reconsider.

Self-Exclusion

If you need a complete break from gambling, wg8 offers a self-exclusion option. Once activated, your account is locked and you cannot log in, deposit or place bets for the chosen period.

Available self-exclusion periods are:

• 6 months
• 1 year
• 5 years
• Permanent (irreversible)

To request self-exclusion, contact our support team via live chat or email at [email protected]. Our team will process the request within 24 hours. During self-exclusion, any promotional emails or SMS messages from wg8 are suspended.

After a time-limited exclusion ends, there is a mandatory 7-day waiting period before you can reactivate your account. This is not waivable.

Cooling-Off Period

A cooling-off period is a shorter break — from 24 hours up to 30 days. It is useful if you feel you need a brief pause but do not want a full self-exclusion. During a cooling-off period, your account remains active but all deposit functionality is disabled.

Unlike deposit limit increases, a cooling-off period cannot be shortened once it starts. To set a cooling-off period, go to Account Settings or contact support directly.

Protecting Minors

If your device is shared with children or teenagers, we recommend installing parental control software. These tools block access to gambling websites and apps at the network or device level:

• Net Nanny — available for Android and Windows.
• Qustodio — cross-platform, includes screen time controls.
• Google Family Link — free, works on Android devices commonly used in Bangladesh.

Never share your wg8 login credentials, PIN or OTP with anyone. Log out of the wg8 app or website after each session when using a shared device.

External Support Organisations

wg8 encourages any player who feels they have a gambling problem to seek independent professional help. The following organisations offer confidential support:

• Gamblers Anonymous — international peer support network (gamblersanonymous.org).
• GamCare — free counselling and live chat support, available internationally (gamcare.org.uk).
• BeGambleAware — educational resources and a confidential helpline (begambleaware.org).
• National Mental Health Helpline Bangladesh — Kaan Pete Roi: 01779-554391 (Dhaka-based counselling service).

These services are independent of wg8 and their advice is completely confidential. We do not share your data with them unless you specifically ask us to.

Contact wg8 Support

Our responsible gaming team is available 24/7. If you want to set limits, request self-exclusion, or simply talk to someone about your gambling habits, reach out through any of these channels: