Privacy Policy

Introduction

wg8 operates the online gaming platform at wg8.games and is committed to protecting the personal information of every player who visits or registers with us. This Privacy Policy explains what data wg8 collects, why we collect it, how we store it, and what rights you have over your own information.

By creating an account or using any part of the wg8 platform, you agree to the practices described here. If you do not agree, please do not use our services. This policy applies to all players in Bangladesh and any other jurisdiction where wg8 operates.

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Data We Collect

wg8 collects information in two main ways: information you give us directly, and information gathered automatically when you use the platform.

Information You Provide

• Account registration: full name, date of birth, email address, mobile number, and preferred currency.
• Identity verification (KYC): a copy of your National ID Card (NID), passport, or driving licence, submitted before your first withdrawal.
• Payment details: your bKash, Nagad, Rocket, Upay, or bank account number used to deposit and withdraw funds.
• Support communications: messages you send to our team via live chat or email at [email protected].

Information Collected Automatically

• IP address, device type, operating system, and browser version.
• Pages visited, time spent on each page, and in-game actions.
• Session tokens and cookies (see the Cookies section below).
• Transaction records: deposit amounts, withdrawal requests, game history, and bonus usage.

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How We Use Your Data

wg8 uses the data we collect for the following purposes:

• Account management: to create and maintain your player account, process logins, and personalise your dashboard.
• Payments: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer, and to record transaction history.
• Identity verification: to confirm you are 18 or older and to meet anti-money laundering (AML) obligations.
• Customer support: to respond to your questions and resolve account issues.
• Security: to detect fraud, unauthorised access, and unusual betting patterns.
• Responsible gaming: to monitor for signs of problem gambling and apply self-exclusion or deposit limits when requested.
• Communications: to send transactional emails (deposit confirmations, withdrawal updates) and, where you have opted in, promotional messages about bonuses and new games.
• Platform improvement: to analyse usage trends and fix technical issues.

wg8 does not use your data for automated decision-making that produces legal effects without human review.

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Data Sharing and Disclosure

wg8 does not sell, rent, or trade your personal information to third parties for marketing. We share data only in these limited circumstances:

• Payment processors: your mobile banking details are shared with the respective payment operator (bKash, Nagad, Rocket, Upay) solely to complete the transaction.
• Game providers: providers such as Pragmatic Play, PG Soft, and KA Gaming may receive a session token to load the game. They do not receive your full name or payment details.
• Legal obligations: we will disclose data when required by a valid court order, government authority, or applicable law.
• Fraud prevention: we may share information with other operators or industry bodies to prevent cheating or fraudulent activity.

Any third party that receives your data from wg8 is contractually required to keep it confidential and use it only for the stated purpose.

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Cookies and Tracking

wg8 uses cookies and similar technologies to keep you logged in, remember your preferences, and measure how the site is used. Cookies we set include:

• Session cookies: temporary, deleted when you close your browser. Used to maintain your logged-in state.
• Preference cookies: store your language and display settings across visits.
• Analytics cookies: collect aggregated data about page views and session lengths to help us improve the platform.

You can disable cookies in your browser settings, but doing so may prevent some features of wg8 from working correctly, including the ability to stay logged in.

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Data Security

wg8 protects your data using industry-standard security measures:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Encrypted storage for passwords and sensitive financial data.
• Access controls: only authorised wg8 staff can view personal account data, and only when needed to resolve a support request or compliance matter.
• Regular security audits and vulnerability testing.

Despite these measures, no system is completely immune to risk. If you suspect unauthorised access to your account, contact us immediately at [email protected].

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Data Retention

wg8 keeps your account data for as long as your account is active and for a period of up to five years after account closure, as required by anti-money laundering regulations. Transaction logs are retained for the same period. If you request deletion, we will remove data that is not subject to a legal retention obligation within 30 days of your request.

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Your Rights

As a wg8 player, you have the following rights over your personal data:

• Access: request a copy of the personal data we hold about you.
• Correction: ask us to correct inaccurate or incomplete information.
• Deletion: request removal of your data, subject to legal retention requirements.
• Restriction: ask us to limit how we process your data while a complaint is being reviewed.
• Opt-out: withdraw consent to receive marketing emails at any time by clicking the unsubscribe link in any promotional message or by writing to [email protected].
• Data portability: request your account and transaction data in a structured, machine-readable format.

To exercise any of these rights, email [email protected] with the subject line "Privacy Request" and your registered account details. We aim to respond within 10 business days.

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Third-Party Services

The wg8 platform links to and integrates third-party services, including game providers and payment gateways. Once you leave wg8.games or interact with a third-party service, their own privacy policies apply. wg8 is not responsible for the data practices of these external services. We recommend reviewing the privacy policy of any third party before sharing personal information with them.

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Minors and Age Verification

wg8 strictly prohibits access by anyone under the age of 18. We require all new players to confirm they are 18 or older during registration and to provide a valid ID document (NID, passport, or driving licence) before processing their first withdrawal. If wg8 discovers that a minor has opened an account, we will close the account immediately, void any winnings, and return any deposited funds to the payment source.

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Changes to This Policy

wg8 may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we make material changes, we will post the updated policy on this page with a revised "Last Updated" date and notify registered players by email. Continuing to use the platform after a policy update means you accept the revised terms.

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Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or have a concern about how wg8 handles your information, please get in touch: